Independent Project Manager · PropTech & B2B SaaS

Turning complex delivery into systems teams can execute.

I help businesses turn fragmented requirements into well-defined workflows, build-ready specs, and comprehensive documentation, drawing on experience across property tech, CRM, and vendor marketplace platforms.

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About

Delivery Footprint by Platform

The person behind the system.

I'm Aena Khan, a Pakistan-based independent project manager. For over two years, I've coordinated delivery across operations-heavy SaaS platforms — including community management, CRM, and vendor marketplaces — working with product teams in the UAE, the Gulf region, and beyond. My work consists of connecting the people who define the rules, the people who run the operations, and the people who write the code, ensuring all three move in step.

My disciplined approach, experience across multiple domains, and technology-assisted workflow allow me to navigate delivery challenges effectively and to keep projects on schedule.

Certification

Project Management — LUMSx

Tools

Services

Four ways to work with me.

Requirements Rescue

Fixed scope · 1–2 weeks · Before you build

For features you're about to build (or rebuild) that nobody can fully describe.

Deliverables: Requirements pack, exception matrix, engineering-ready acceptance criteria, and open-questions register with owners.

Alignment Sprint

Fixed scope · 3–5 days · Before you build

For when engineering, design, and support don't agree on what "done" means.

Deliverables: Facilitated stakeholder sessions, decision log, and signed-off scope statement.

Delivery Documentation Sprint

Fixed scope · 2–3 weeks · After you ship

For a module or workflow that needs to be fully documented and release-ready.

Deliverables: User guide with full screenshots, workflow map, and permissions and role documentation.

Embedded Delivery Coordination

Ongoing · Part-time · Continuous

For a product area that needs continuous coordination. Capped hours, fixed cadence.

Deliverables: Requirements intake, exception mapping, weekly decision-ready reporting, and documentation with every release.

Case Studies

Selected engagements. Real problems, defined outcomes.

SaaS · B2B2C

Community Management Platform

The platform had product, support, and community teams describing the same features in different words, with no documentation to align them. I built module-by-module user guides, permission docs, and a shared terminology layer so all three teams could finally read from one script.

5 core modules documented, including a 145-screenshot configuration guide.

SaaS · B2B

CRM Platform

Requirements for this CRM arrived as scattered fragments from multiple stakeholders, with no one owning the process end-to-end. I turned them into build-ready requirements packs, coordinated product and engineering, and shipped documentation with every release instead of after it.

Requirements cleared for build without rework loops on covered modules.

SaaS · B2B

Vendor Marketplace

The team built at rapid speeds through AI-assisted development, but requirements still arrived as loose fragments, risking builds of the wrong thing. I added a requirements intake, a role-clarity matrix, and exception mapping before each integration, so speed landed on defined targets.

Integration requirements cleared for build in days, not weeks.

Contact

Show me where the process breaks. I'll help turn it into a delivery system.

aena@aenakhan.com LinkedIn

How an Engagement Works

1.
Delivery Review (Free, 30 Minutes) — You walk me through where delivery is breaking down. I tell you what I see, and you leave with a written read on the problem, whether or not we work together.
2.
Scoped Proposal — Fixed deliverables, fixed duration, named artifacts — so you know exactly what you're buying before you commit.
3.
The Work — Weekly decision-ready reporting throughout: what moved, what's blocked, and what I need from you.
4.
Handover — Every artifact documented, transferable, and owned by your team, so you don't need me to maintain it.